All cancellations must be sent in writing to info@rsdtravels.com. Charges are calculated from the date we receive your request (during office hours, Mon–Sat) and apply to the total booking value.
CANCELLATION CHARGES – HOLIDAY PACKAGES AND TOURS
(Days before departure / arrival: Domestic | Outbound International | Inbound International)
60 days or more: 10% | 15% | 10%
59 to 45 days: 10% | 30% | 25%
44 to 30 days: 25% | 50% | 25%
29 to 15 days: 50% | 75% | 50%
14 to 8 days: 75% | 100% | 75%
7 days or less / no-show: 100% | 100% | 100%
PLEASE NOTE
• If the actual charges of airlines, hotels or other suppliers are higher than the above, the higher amount will apply.
• Air, rail, hotel-only, cruise, luxury-train and event bookings follow the supplier's own rules (for flights, airline fare rules and DGCA regulations).
• Not refundable: service fees, visa fees, insurance premium, non-refundable fares/rates, peak-date bookings and unused services.
• Visa refusal does not waive cancellation charges.
• Refunds are made within 15 days of receipt from the supplier, only to the original payer. Foreign-currency components are refunded at the exchange rate on the refund date. TCS deposited with the Government can be claimed in your income-tax return.
• Events beyond our control (weather, strikes, government advisories, etc.): we refund what we recover from suppliers, or issue a credit note.
• Specific terms in your quotation or booking confirmation will prevail over this policy.
GRIEVANCE OFFICER
Sandeep Kumar Jalan, Proprietor | info@rsdtravels.com | +91 98300 78268 | 23/24 Radha Bazar Street, 2nd Floor, Kolkata – 700001. Subject to Kolkata jurisdiction.